Today Micro Focus announced what it refers to as the industry’s first, container-based, multi-tenet, service management solution, Service Management Automation-X (SMA-X). The new solution is all about simplifying end user experience while at the same time driving down operation costs through the use of advanced analytics. SMA-X is available for deployment on premise virtualized, on bare metal, or on public cloud infrastructure.
Organizations and Managed Service Providers (MSPs) need flexible and cost-effective ways to address their most stringent SLAs. SMA-X is designed to address these issues with full data sovereignty ensuring the security and location of service data and meeting customers’ data privacy and compliance requirements. SMA-X offers the first solution with Smart Ticketing featuring advanced image recognition and is stated as the only service experience that offers a chatbot powered virtual agent, smart email, integrated social networking and a mobile application.
Key enhancements and capabilities to Service Management Automation-X include:
Availability
Service Management Automation-X is available now.
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