Digital Employee Experience (DEX) has been getting a lot of press lately in the end-user community, and rightly so. DEX focuses on users’ experience rather than, as we have done in the past, metrics from the hardware they are working with. Nexthink is one of the leaders and innovators in DEX.
Nexthink was founded in 2004 in Lausanne, Switzerland, by three PhD students from the Swiss Federal Institute of Technology. Their vision was to transform how IT teams manage and optimize users’ digital experiences. Like many others, they initially focused on real-time user device monitoring and analytics. Realizing the limitations of this approach, they pioneered a new strategy that emphasized understanding the user’s perspective or digital experience.
As Nexthink evolved, building on this idea, it incorporated advanced analytics, machine learning, and AI-driven insights (which the founders researched while working on their PhDs). Many companies saw the value of this methodology. Today, Nexthink serves thousands of organizations worldwide, helping them enhance productivity, reduce IT costs, and improve overall employee satisfaction by providing deep visibility and actionable insights into their user’s digital workplace.
Nexthink accumulates DEX insights by gathering real-time data from users and applications and asking about their user experience. The Nexthink dashboard comprehensively displays the collected, correlated, and analyzed information. The dashboard includes device performance, application usage, and user sentiment. Nexthink uses this information to provide actionable insights that enable IT teams to identify current issues and, in many cases, resolve the matters before they impact productivity.
One of Nexthink’s essential features, which sets it apart from other DEX platforms, is its ability to monitor and analyze user interactions in real time. This feature helps IT departments proactively address potential problems, such as slow applications or connectivity problems before they become widespread. By leveraging advanced analytics and AI, the platform can identify patterns and trends that might indicate underlying issues, enabling IT teams to take preventative measures. This proactive approach minimizes disruptions and contributes to a better employee digital experience.
Nexthink emphasizes the importance of employee feedback (user sentiment) in improving their experience. The platform includes tools for collecting and analyzing user sentiment, allowing organizations to understand employees’ feelings about their digital tools and environments. This feedback is invaluable for making informed decisions about technology investments and improvements. By prioritizing the digital experience, Nexthink helps companies create a more productive and engaged workforce, ultimately leading to better business outcomes.
Over the years, the Nexthink user community has evolved to the point where they hold an annual conference in two different locations: Boston and London. The Boston conference will be on October 15-16, and London on November 5-6. Attendance for these events is expected to exceed 700 people.
The conference will feature keynote speeches from Nexthink executives, panel discussions, workshops, product demos, product training, and opportunities for DEX certifications.
Click Nexthink for more information. Conference details are available at Nexthink Experience 24.
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